All sales are final.
But we’re still on the hook.

One-time purchases are non-refundable. If the service failed to deliver what you paid for — generations consumed by a server error, output that never arrived, a stuck checkout — write to us and we’ll fix it directly, usually by restoring generations or, where appropriate, refunding the purchase. We decide case by case, on the actual facts, not on a script.

Every generation costs us real money the second you press the button. Wedding-vow purchases are also, by their nature, single-occasion — there is a real risk of someone generating a complete vow, copying it, and then asking for the money back. A 7-day or 14-day window would punish honest customers with higher prices to cover that loss. We’d rather keep the price at $19 and handle exceptions individually.

We’ll refund or restore generations when:

• —A technical fault on our side consumed generations without returning usable output.
• —You were double-charged or charged after a checkout you didn't complete.
• —The service was unavailable for an extended period and you couldn't use what you paid for.
• —You completed checkout by mistake and have not yet used any generations.

In most of these cases we’ll restore generations rather than refund — because what you wanted was the vow, not the money. If a refund is the right answer, we’ll issue it through Lemon Squeezy back to the original card.

• —You changed your mind after using one or more generations.
• —You didn't like a draft. (Tweak it, regenerate, or write to us — we'd rather help than refund.)
• —Your partner found out, or the wedding was cancelled. We're sorry — but the service worked as promised.
• —You completed checkout by mistake but have already used generations on the account.
• —More than 30 days have passed since the purchase.

Email [email protected] from the address on your account. Include the order number from your Lemon Squeezy receipt and a sentence about what happened. We aim to respond within two working days. A real person reads every message.

Lemon Squeezy also offers a dispute path on their side as the merchant of record — but we’d rather you write to us first. We can usually resolve things faster, and a chargeback before we’ve heard from you only makes it harder to help.